Shipping & Returns
Do you accept orders placed outside of the US?

International shipping is available for some countries. Keep in mind that your country may require you to pay for customs before you are able to receive your package. If you are unable to pay for customs, the items will be sent back to us.

If your country is not available when you place an order, shoot us a message with your country and zip code so we can add it to the system!
What is the return policy?

I do not accept refunds or exchanges unless your item arrives damaged or incorrect.
If that happens, please email me within 10 days of delivery with:
– Your name
– Order number
– Photos of the issue
– A brief description
I will happily arrange a replacement.
When will I get my order?

The turnaround time for packing and shipping packages is 7-10 days business days (during regular times and non-holidays).

Shipping times may vary, typically after being dispatched, domestic orders may arrive 2 to 14 business days to arrive. Depending on your location, international shipping may arrive around 2 to 5 weeks.
How do you handle custom fees?

All orders ship from the United States via USPS or DHL (for international buyers). Please note that international shipments may be subject to customs fees or import taxes depending on your country. These charges aren’t included in the shipping cost and are the buyer’s responsibility.
How much is shipping?

Shipping Costs are calculated upon checkout and will depend on your location. We ship from Stoneridge, VA USA.

My order
Can I track my order?

You can select the option to track and get a tracking number for your order. Tracking allows us to determine the exact location, estimated delivery date, and contact the carrier if your package is lost. If your package gets lost and you did not purchase tracking, we will not be able to provide more information nor reimburse you.
Can I combine or split my order?

If you purchased two orders and would like to combine them, please contact us with the subject line "combine orders [order #] and [order #]". If you are trying split an order into multiple orders or locations, you will have to make separate purchases since the shipping will be calculated differently per location. Please contact us if you still have questions related to your order.
Do you offer returns for faulty item(s)?

If you receive your package damaged or have incorrect items, please shoot us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. After the return has been initiated, you have 10 days to ship back the package.
What if my shipping or billing address is wrong?

Send us a message with your name, order number and the updated address. If your order has already been shipped, please contact us and provide the correct address so we can help.

NOTE: Additional postage fees may apply if your order has been dispatched and you provided the incorrect shipping address.

What if I order the wrong size or product(s)?

If your order hasn't been dispatched, send us a message with your name, order number and the items you'd like swapped so we can help you.
What if I received the wrong product?

Within 10 days of arrival, send us a message with your name, order number, photos, the incorrect item(s) you meant to receive. We will help you as soon as possible!

Commission/ Made To Order
How soon will it be finished?

Production times vary depending upon quantities purchased. Please check the queue system here to track your order.
What are your prices?


Prices vary depending on the item! You can browse all available products and see pricing details here.
What can I expect the Commission process to look like?

Fill out the form, and I’ll get back to you as soon as possible (typically within 3 business days.)


Once we confirm the details, I’ll send an invoice for a 100% deposit, payable by card.


After receiving your deposit, I’ll create and share a sketch for your review.


I’ll incorporate your feedback, and once you approve the final sketch, I’ll begin painting. You’ll receive progress photos and final images for approval when it’s complete.


After any revisions are finalized, I’ll carefully package, insure, and ship it to you!
What can I expect the Made to Order process to look like?

You place your order, and I’ll send a confirmation email within 1–3 business days.


Once your order is confirmed, I begin preparing materials and planning your piece.


Each item is handmade with care, so production time can take anywhere from 2–6 weeks depending on the product and current workload. Please check the queue your order is in here.


I’ll send progress updates (and photos, when applicable!) so you can see your piece come to life.


After your item is finished, I carefully package it, purchase full insurance, and ship it your way!

Get to know Suggy
What are your favorite art supplies?

Right now, I've been really hyper fixated on my line art, so I been drawing in pen. specifically, pilot frixon pens. They're heat erasable and are great for drawing on fabrics especially for embroidering! If I’m not using those then it’s just their colorful pack of pilot g2 pens. Otherwise, acrylic is my go-to medium. whether it's a tube, marker, or ink, I have them on my art shelf.

Do you embroider everything by hand?

Yes! I tend to use 2-3 strands of the DMC floss.

Misc. Questions

Where are your products manufactured?

Currently, I am the sole creator and manufacturer of all products.